Purchases & Refunds

This policy applies to digital products purchased directly from HIPE.BIO:

• Hipe Pro recurring subscriptions.
• Recurring subscriptions for extra page slots.
• One-time digital items available in the HIPE.BIO Shop.

HIPE.BIO currently sells digital access and digital items only. No physical product is shipped.

The price, currency, billing period, quantity, included feature or item, and whether a charge is recurring are presented before checkout. Review this information and correct your selection before confirming payment.

Payments are processed by Stripe. HIPE.BIO does not store complete payment card numbers. Stripe Checkout provides the final payment summary and payment confirmation.

The benefits and features included in Hipe Pro may evolve as HIPE.BIO improves the service or responds to technical, security, legal, and product requirements. Material reductions will, where reasonably practicable, be communicated before the next renewal, allowing you to review the change and cancel future renewals.

Digital Shop products, including avatar frames, may be updated to a new technical or design version. An update may adjust colors, proportions, finish, animation, compatibility, accessibility, or how the item is displayed, while preserving its essential purpose and the valid right to use the purchased item.

If an update introduces a defect, removes the item's essential purpose, or a paid benefit becomes unavailable contrary to the offer or applicable law, contact us. We will assess the appropriate remedy, which may include correction, restoration, replacement, proportional adjustment, or refund when required by law. Nothing in this section restricts non-waivable consumer rights.

Hipe Pro and extra page subscriptions renew automatically for the billing period selected at purchase until they are canceled. The renewal amount and period are shown before checkout.

You may cancel a subscription through the billing portal. Cancellation prevents future renewals, while paid access normally remains available until the end of the current billing period. Cancellation does not limit any refund or withdrawal right provided by applicable law.

For purchases covered by Brazilian consumer law and completed online, you may withdraw from the purchase within 7 calendar days counted from the purchase or contracting date. You do not need to provide a reason.

When the right of withdrawal applies, amounts paid will be returned through the original payment method and the related digital access, subscription, page capacity, or item may be removed after the refund.

Send the request through the contact page or email contact@hipe.bio.

To help us locate the payment, include:

• The email address connected to your HIPE.BIO account.
• The purchased plan, page quantity, or Shop item.
• The approximate purchase date.
• The Stripe receipt, checkout, invoice, or payment reference, when available.

Never send passwords, authentication codes, or complete card numbers.

We will confirm receipt of an electronic withdrawal request promptly. Support requests will be reviewed and answered within 5 days, without limiting a faster response required by law.

When a refund is approved, HIPE.BIO will request the reversal through Stripe to the original payment method. The time for the credit to appear may depend on Stripe, the card network, and your bank.

After the statutory withdrawal period, canceling a subscription normally stops future renewals and does not automatically reverse a correctly processed prior charge.

We will still review duplicate, incorrect, or unauthorized charges, service unavailability or defects, and any other refund right required by applicable law.

A refunded subscription or purchase may have its associated benefits removed. This can include Pro access, extra page capacity, or ownership and use of a Shop item. We will not remove unrelated account information or creator content solely because of a refund.

We may update this policy for future purchases when the service or applicable requirements change. An update will not remove rights already acquired under applicable law.